ROLE OF HOUSEKEEPERS IN HOSPITALITY | WHY THEY’RE THE HEART OF HOTELS
This Women’s Month, we’re celebrating the unsung heroes of hospitality, the housekeepers. Their role is often underestimated, yet it’s one of the most critical parts of the guest experience. Whether it’s a boutique guesthouse or a bustling hotel, housekeepers are at the heart of hospitality, making sure every guest feels cared for, valued, and at home.
THE ROLE OF HOUSEKEEPERS IN HOSPITALITY
Housekeepers are often the first to arrive and the last to leave. They turn over rooms at speed, check every detail, restock guest amenities, and maintain the highest hygiene standards. Their work is essential to guest satisfaction and brand reputation, yet it often goes unseen.
They don’t just clean rooms, they create the sense of calm, comfort and order that defines a great stay.
HOUSEKEEPERS MAKE GUESTS FEEL AT HOME
What guests truly remember isn’t just the view or the breakfast, it’s the feeling of comfort. The freshly made bed, the perfectly folded towel, the spotless bathroom, all of it reflects the care and pride of a dedicated housekeeping team.
Every glowing review that mentions “immaculate” or “spotless” is really a tribute to the women behind the scenes.
HOW HOUSEKEEPING IMPACTS GUEST EXPERIENCE
Cleanliness is one of the top factors influencing guest reviews and often, bookings. Just one comment about hygiene can affect a property’s reputation. Housekeepers are the quiet custodians of that trust, keeping everything running with grace, care and precision.
Their work protects your brand even when no one is watching.
WHY INTERMARKET SUPPORTS HOUSEKEEPERS
At Intermarket, we believe great products belong in great hands. That’s why our guest amenity kits are designed to save time, reduce waste and support daily efficiency, especially for housekeeping teams.
When their job is easier, your guests feel the difference.
We design our kits to be quick to unpack, easy to place and respectful of time, helping the people who bring hospitality to life focus on what they do best: making guests feel at home.
HELP US CELEBRATE THE #HEARTOFHOSPITALITY
This month, we’re inviting you to help us shine a spotlight on the women who make this magic happen — and you could win something special for doing so.
TO ENTER OUR #HEARTOFHOSPITALITY WOMEN'S DAY 2025 COMPETITION...
Head over to our social pages for more info:
📸 Share a photo, tell a story, and help us celebrate the women at the #HeartofHospitality.
Entries close Friday, 15 August 2025.
