WHAT DO YOUR GUESTS EXPECT?
WHAT ARE AMENITIES?
Amenities are products for your guests’ usage when staying at your AirBnB, guest house or hotel. These are products such as body lotion, room spray or insect repellent. Guest amenities also form part of your basic bathroom essentials, such as soap, shampoo, bath/shower gel. Other amenities include helpful and convenient items such as toiletries, robes, slippers and beach towels. Lastly, snacks/beverages such as tea, coffee, chocolate and rusks also form part of amenities.
CONTEMPORARY 2022
WHICH AMENITIES DOES INTERMARKET OFFER?
We have a wide range of guest amenities and products. What you choose to provide your guests with is entirely up to you! Have a look at the list below and think about what you think your guests would love!!
Firstly, we have our collections. These are ranges of bathroom amenities that come in different shapes, colours, scents and sizes. The owner chooses the collection that best suits their establishment. We have:
- CONTEMPORARY COLLECTION
- CLARE SMITH AURA COLLECTION
- EARTH COLLECTION
- KARMA COLLECTION
- RRR COLLECTION
And more!…
Secondly, we offer guest amenities, which are made up into kits, depending on which type of amenities you are wanting and for guests’ ease. We have:
Lastly, we have bathroom cosmetics and accessories, such as:
- HAIR CARE
- SHOWER GELS & LIQUID SOAPS
- LOTIONS
- BAR SOAPS
- SANITIZERS
- TEA BOXES
- SLIPPERS
- SANITARY
- ROOM SPRAYS & REPELLENTS
- WALL BRACKETS
- LAUNDRY BAGS
WHAT IS EXPECTED TO BE COMPLIMENTARY?
Every establishment is different and therefore, it is up to you what would like to offer your guests complimentary. Here is a rough guideline to help you navigate what is expected from your guests.
All basic amenities such as soap and shampoo are expected to be free of charge.
- Some more luxury guesthouses offer snacks and beverages like chocolate, rusks, tea, coffee, and even sometimes a bottle of wine free of charge!
- Some self-catering cabins, hidden in the middle of nowhere, need not to even offer basic amenities at all as those guests go for the “off the grid experience”.
So, depending on what type of establishment you have, depends on which guest amenities you will most likely need to offer. At the end of the day, what you offer is all up to you, as long as it suits your establishment.
WHAT ARE YOUR GUESTS ARRIVAL EXPECTATIONS?
Guests have a certain level of expectations for their arrival, all depending on where they are staying.
A 5 star hotel requires a certain level of high quality products, food and friendly, helpful staff to attend to guests every need. A self-catering, secluded farm cottage has different requirements. Here your guest will want to have self check in and to be met with serene silence and peacefulness. Here, fewer amenities are expected, but having essentials like dental and shaving kits can make a massive impact on guest experience, as it might be a long drive to civilization!
In conclusion, have a look at your guest house as an individual and try to navigate what your guests might expect from there! Good Luck!!
